Go Boating
The fine print

Refund & cancellation policy

72 hours, year-round. Cancel at least 72 hours before your charter start time for a full refund. Cancellations made less than 72 hours before the start time are non-refundable. The same rule applies in every season and on holidays.

If you cancel your trip, the cancellation is effective immediately. To cancel, email us — the address is on the contact page.

Trip modifications

If a booking is moved to a new date, the 72-hour rule applies to the new start time. Changes requested less than 72 hours before the original start time are treated as a cancellation.

Weather-related cancellations

GoBoating can issue a weather cancellation in the event of lightning, thunderstorms, heavy rain, or heavy wind within eight (8) hours of the scheduled start time. If this happens, the renter may be eligible for a refund or may elect to select a different date or location if available.

Extenuating circumstances

GoBoating may make an exception to the standard cancellation policy and offer a refund if the following extenuating circumstances occur:

  • Reservations within 150 miles of named or numbered storms.
  • Safety-related cancellations stemming from a weather event within eight hours of the scheduled rental.
  • Death in the family.
  • Natural disaster.
  • Political unrest.
  • Restrictions imposed by the National Park Service or a governmental entity.
  • Mechanical issue with the boat that causes your rental to end prematurely.
  • Air Quality Index (AQI) readings over 150 in the rental area on the rental start date (per airnow.gov).

All cancellations due to extenuating circumstances will be reviewed by a member of our team. In the event of extenuating circumstances, you may be entitled to a 100% refund.